Returns & Exchanges
At KMRii Official Online Store, we stand by the artisanal quality of our handcrafted pieces and offer returns or exchanges within 14 days of delivery for items in their original, unworn condition. Please note that due to the unique nature of our materials, items must include all original tags and packaging to be eligible for a refund.
Initiate Your Request
Contact our customer support team via the portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original KMRii packaging, ensuring all signature hardware and leather elements are protected to prevent damage during transit.
Dispatch the Shipment
Affix the provided shipping label or use a tracked carrier of your choice to send the parcel to our international distribution center.
Quality Inspection & Refund
Once our artisans inspect the returned piece to verify its condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing